Lucas Kraus

Cell:1-210-331-8477
Email: Lucas@LucasKraus.me

Building great things is my purpose.

Skills

Networking

Linux and Cisco networking, switch and router managment, DHCP and VLAN firewall and routing design

Applications

Microsoft productivity software (Word, Excel, etc), Adobe Creative Suite, SCCM, Citrix, Active Directory, VMWare ESXi and VSphere, Powershell

Server Administraton

Windows server, Linux, VMWare ESXi. Citrix, Exchange, Active Directory, IIS, Apache, SQL, MySQL, SAN/NAS Enviroments etc.

Experience

BD/Carefusion              Sr Tech Support Engineer - San Antonio, TX 2016-Current

  • Maintain Customer Pyxis systems
  • Plan, coordinate, and implement large projects
  • Assist local techs with installing and replacing equipment
  • Resolve end user issues via ticketing system
  • Troubleshoot burglar alarm, fire alarm, and intercom systems
  • Work in customer virtual eviroments and troubleshoot customer network issues
  • Perform root cause analysis on new problems and make knowledge articles on what is found
  • Assist end users with questions
  • Comply with company quality policy

Edgewood I.S.D.              Security Tech - San Antonio, TX 2014-2016

  • Manage camera networks and servers
  • Plan, coordinate, and implement large projects
  • Replace and update aging equipment
  • Resolve end user issues via ticketing system
  • Troubleshoot burglar alarm, fire alarm, and intercom systems
  • Maintain and deploy Cisco switches and access points
  • Maintain end-user equipment and keep people working (Cisco phones, computers, ect)
  • Pull wire, terminate, and test
  • Assist Apple department with mobile device troubleshooting and maintenance

J&P Cycles              Helpdesk Administrator - Anamosa, IA - 2013-2014

  • Manage Active Directory users and permissions
  • Plan, coordinate, and implement large projects
  • Replace and update aging equipment
  • Attend and setup event equipment and maintain PCI compliance on Point-of-Sale network
  • Resolve end user issues via ticketing system
  • Repair and manage printers
  • Remake workflow procedures for best efficiency and service
  • Participate in an on-call rotation
  • Manage server environment via VMWare ESXI and remote desktop
  • Maintain end-user equipment and keep people working (Avaya phones, HP computers, etc)
  • Coordinate and install large system upgrades
  • Pull wire, terminate, and test
  • Manage purchase orders

GoDaddy.com          Hosting Support Tech - Hiawatha, IA - 2011-2013

  • Help customers manage their hosting products
  • Help customers get the correct products and information they need for their business
  • Configure and migrate customer website as they request
  • Manage HTTP, SQL, Exchange, Email, and FTP servers for customers (Windows and Linux)
  • Maintained 98% customer satisfaction rating (minimum 80%)

Circle Computer Resources                                Network Admin - Cedar Rapids, IA - 2011

  • Plan, configure, and deploy network infrastructure to remote sites
  • Schedule and instruct remote techs on how to install equipment
  • Test connections and reprovision if needed
  • Remake workflow procedures for best efficiancy and service

Ovation Networks                             Tier 2 Tech - Cedar Rapids, IA - 2009-2011

  • Train and manage 5 - 8 people on overnight shift
  • Configure equipment and deploy to a remote sites
  • Work with remote technicians to install wireless equipment throughout hotels all over the country
  • Test connections and signal strength
  • Provide top tier support to hotel guests
  • Remake workflow procedures for best efficiancy and service
References
Available on request